We process orders as quickly as possible after purchase. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel on its way to you.

Processing Time

- Orders are usually processed within *1–3 business days*
- Orders placed on weekends or public holidays will be processed on the next business day
- During busy periods, processing times may take a little longer

Delivery Time

Delivery times vary depending on your location and the shipping method selected at checkout.
- *Standard delivery:* usually arrives within *3–7 business days*
- *Express delivery:* usually arrives within *1–3 business days*
Please note that delivery times are estimates only and may be affected by postal delays, peak seasons, or factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size. From time to time, we may offer promotional shipping offers or free shipping thresholds, which will be displayed on our website when available.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. Please allow up to *48 hours* for tracking information to update.

Incorrect Address

Please ensure your shipping details are correct before placing your order. Silky Smooth Skin is not responsible for delays or lost parcels caused by incorrect or incomplete address information entered at checkout.

Lost or Delayed Parcels

If your parcel is delayed or appears to be missing, please contact the shipping carrier first using your tracking number. If you still need support, you can reach out to us and we will do our best to help.