We want you to feel confident and cared for with every purchase. If something isn’t quite right, we’re here to help.

We accept returns for items that are *unused, unopened, and in their original packaging* within *14 days of delivery*.

 Return Conditions

- Items must be unused and unopened
- Items must be returned in original packaging
- Proof of purchase is required
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

- Opened skincare products
- Used product
- Gift cards
- Sale or clearance items, unless faulty

How to Request a Return

To request a return, please contact us at *Info@silkysmoothskin.com.au* with your order number and the reason for your return. We will review your request and provide instructions for the next steps.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within *7 days of receiving your parcel*. We will work with you to arrange a replacement, refund, or other suitable resolution.

Refund Policy

Once your return is received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed back to your original payment method.

Refund Timing

- Approved refunds are usually processed within *5–10 business days*
- Your bank or payment provider may take additional time to post the refund

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us at:
*Email:* Info@silkysmoothskin.com.au 
*Business hours:* Monday to Friday, 9:00 AM to 6:00 PM EST; weekends, 9:00 AM to 9:00 PM